Warranty

Wetstone warrants that the product will be free from substantial defects in material and workmanship, and will substantially perform in accordance with the technical specifications set forth in the description of the product for the duration of the warranty period specified below. 

All Wetstone Fire Pits are warranted for (1) year from date of purchase or until the Purchaser transfers, sells, or otherwise alienates the Fire Pit, whichever period is shorter.

This Limited Warranty is non-transferable and is expressly limited to the repair or replacement of

a Fire Pit that includes manufacturer defects in the Fire Pit shell and the burner plate.  Manufacturer defects in the base and plate includes  (1) fabrication damage, and (2) cracking, or discoloration that is not the result of normal wear and tear.  

THIS LIMITED WARRANTY IS GIVEN EXPRESSLY IN LIEU OF ALL OTHER EXPRESS

WARRANTIES. THIS LIMITED WARRANTY IS THE SOLE WARRANTY AND THE

MANUFACTURER DISCLAIMS ALL OTHER ORAL OR WRITTEN REPRESENTATIONS

FROM ANY SOURCE CONCERNING THE FIRE PIT.  ANY IMPLIED WARRANTY ARISING OUT OF THE SALE OF THE FIRE PIT, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY.

Manufacturer defects :

Cracks

  • Discoloration
  • Breakage from shipping (claim to be done by Wetstone to the carrier.)

    At Wetstone we will fix, or replace your fire pit at no cost in case of any manufacturer defects/ malfunction.within the one-year warranty period.

    Plate: We will replace your plate in case it is broken. (within (1) year from date of purchase.)

     

    Warranty does not cover:


    THIS LIMITED WARRANTY DOES NOT COVER SCRATCHING, SCUFFING, OR ANY OTHER COSMETIC CHANGES THAT MAY OCCUR DURING NORMAL USE. THIS LIMITED WARRANTY DOES NOT COVER MISUSE, SUCH AS USAGE IN HIGH WINDS RESULTING IN FLAME DAMAGE TO THE FIRE PIT SHELL OR OTHER PROPERTY.  THIS LIMITED WARRANTY ALSO DOES NOT COVER RUSTING PARTS, CRACKS THAT DO NOT AFFECT THE FUNCTIONALITY OF THE PRODUCT, OR OTHER DAMAGE CAUSED BY WEATHER OR CLIMATE CONDITIONS OR EXPOSURE TO CORROSIVES SUCH AS SALTS, PESTICIDES, CONTAMINANTS TO NATURAL GAS, BUTANE, OR OTHER FLAMMABLE AEROSOLS OR MATERIALS, ETC.

    Wetstone Design Company is not responsible for product damaged or lost in transit. 

    Please contact Wetstone in case this happens, to allow Wetstone to promptly file a claim with the carrier. 

    Every fire pit order is custom made, and therefore all SALES are FINAL and not eligible for return or credit.
    For specific instructions about how to obtain extended warranty service for your Fire pit, please contact Customer Service using the contact information.

    Manufacturers’ warranties may not apply in all cases, it all depends on the situation of the product.

    The burners installed in the Fire Pit are excluded from this Warranty.  The burners are warranted by the manufacturer. Please refer to their warranty booklet for more info.  Let us know if you have any questions about a replacement. 

    THIS LIMITED WARRANTY IS VOID IF THE FIRE PIT HAS BEEN DAMAGED BY ACCIDENT, USE OTHER THAN THE FIRE PIT’S INTENDED USE, UNREASONABLE USE, MISUSE AND/OR ABUSE, NEGLIGENCE, ALTERATION, UNAUTHORIZED OR IMPROPER SERVICE OR REPAIR, IMPROPER INSTALLATION OR HANDLING, FAILURE TO FOLLOW PROVIDED INSTRUCTIONS ON THE ASSEMBLY, USE, MAINTENANCE, OR CARE, SHIPPING, VANDALISM, ACTS OF GOD, ENVIRONMENTAL FACTORS (SUCH AS SUN, WATER, AIR QUALITY, EROSION, SALT, CHALK, LIME, POLLEN, ETC.), ANIMAL OR INSECT INFESTATION, ALTERATION OF THE FIRE PIT, USE OF WOOD, COAL, CHARCOAL, OR OTHER UNAUTHORIZED, OR ANY OTHER EVENT BEYOND THE CONTROL OF THE MANUFACTURER, OR OTHER CAUSES NOT ARISING OUT OF DEFECTS IN MATERIAL OR WORKMANSHIP.


    LIMITATION OF LIABILITY

    THE ENTIRE LIABILITY OF WETSTONE AND CUSTOMER’S EXCLUSIVE REMEDY FOR DAMAGES FROM ANY CAUSE RELATED TO OR ARISING OUT OF A WARRANTY DEFECT, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT OR IN TORT, WILL NOT EXCEED THE AMOUNT OF THE PURCHASE PRICE FOR EACH PURCHASE ORDER FOR THE PRODUCT WHICH IS THE SUBJECT MATTER OR DIRECTLY RELATED TO THE CAUSES OF ACTION ASSERTED. 

    IN NO EVENT WILL WETSTONE, IT’S AGENTS, SUBCONTRACTORS, SUPPLIERS AND EMPLOYEES BE LIABLE FOR (A) ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, REVENUE, PROFITS OR SAVINGS, SUBSTITUTE RENTAL OR FOR ANY OTHER REASON, EVEN IF COMPANY KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES, (B) CLAIMS, DEMANDS OR ACTIONS AGAINST CUSTOMER BY ANY PERSON, EXCEPT AS PROVIDED BY APPLICABLE LAW.

    USING THE FIRE PIT FOR OTHER THAN PERSONAL HOUSEHOLD OUTDOOR USE, OR FOR USE IN AN UNSAFE MANNER OR IN ANY OTHER WAY INCONSISTENT WITH ITS INTENDED USE OR PURPOSE WILL VOID THE LIMITED WARRANTY.

    THIS LIMITED WARRANTY DOES NOT COVER ANY LIABILITY FOR DAMAGES TO PERSON OR PROPERTY OTHER THAN THE FIRE PIT ITSELF.